FAQ

Frequently asked questions

Do you have any physical store locations or stockists?


We have chosen to be an online-only brand so that we can keep our overhead costs down and pass that savings along to you. This has allowed us to be able to ethically produce our products in Canada using quality materials and finishes without charging luxury prices. We understand that nothing compares to seeing something in person though or being able to try it on. This is why return shipping in Canada is always free. We want you to have a risk-free shopping experience and be completely satisfied with your purchase. If you'd like to get a better sense of our products before making a purchase, you can check out our product pages, search for the tag #beyourpurestform or follow us @_purestform_ on Instagram. You can also always reach us at contact@purestform.ca with any questions.




In which currency will my order be placed?


All payments are processed in Canadian dollars, however if you are shopping from outside of Canada you may view prices in the currency of your country in the dropdown menu located in the upper left hand corner of your screen. Please note that this currency conversion may change daily based on currency market value. If you select Paypal to process your order, Paypal will provide you with the total in your country's currency prior to completing the payment process.




Where are your products produced?


We produce all of our styles in Toronto, ON, Canada. We feel it is important to keep as much of our business as local as possible in order to support our local economy, reduce our carbon footprint, and ensure that ethical working conditions as well as livable wages are provided to those who make our clothing.




The item I want is sold out, will it be restocked?


Some of our most popular styles sell out quite quickly and when this is the case we do our best to reach out to our suppliers and manufacturers to secure a restock if at all possible. If there is a specific style you are hoping to see restocked, send us a message at contact@purestform.ca to let us know! Part of our core values is a commitment to never over-produce clothing so that we don't contribute to the overwhelming amount of waste produced by the fashion industry. Working with local suppliers allows us to respond more quickly to ensure that we can make more of what you love as soon as we know how much you love it.




How can I exchange my item?


We are not able to process direct exchanges. If you need a new size or color, you may place a new order at purestform.ca and e-mail us at contact@purestform.ca to process your the return for the original item.




How is Purest Form different from fast fashion brands?


Purest Form is a slow fashion brand. This means that we produce only small production runs that meet the needs of our customer base. Despite our efforts, there are sometimes still a few pieces left over and those get donated to local charity organizations so that no unworn Purest Form clothing ever ends up in a landfill. We are committed to making timeless quality clothing that you'll wear year after year.




How is COVID-19 affecting Purest Form?


We have been so fortunate in that we have been able to continue to do business in a safe manner during the COVID-19 pandemic. There are two ways that Purest Form has been affected by COVID-19: 1-Shipping times have increased slightly due to our couriers experiencing larger than usual parcel volumes and the implimentation of important safety measures to keep couriers safe and healthy. So far, Canadian orders are taking an average of 3 to 10 business days to reach customers and US orders are taking an average of 5 to 15 business days. 2-Our ability to restock sold out styles currently takes a little longer than usual. We produce all of our styles locally in Toronto and our suppliers and production facilities are only recently reopening with safety measures in place to keep their employees and clients safe. Subscribe to our e-mail list or follow us @_purestform_ on Instagram to be the first to hear about restocks of your favorite styles.





FREE SHIPPING ON ALL US & CANADIAN ORDERS

© 2020  PUREST FORM Inc.

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